Last Updated: July 2026
Handcrafted Products
We stand by the craftsmanship of our handcrafted wooden goods. If you receive a damaged or defective item, or if we sent the wrong product, we will make it right.
- Damaged or Defective: Please email us with photos of the damage within 7 days of delivery. We will send a replacement at no extra cost or issue a full refund.
- Wrong Item: If we made a mistake with your order, contact us within 7 days and we'll arrange a free return and resend the correct item.
- Change of Mind: Due to the custom nature of our handcrafted items, we do not accept returns for change of mind. Please contact us if you have concerns—we're happy to help.
How to Return an Item
To start a return, please email us at contact@ctekdesigns.com with your order number and details about the issue. We'll guide you through the next steps.
Refund Processing
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–7 business days.